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About the law
Details about polapremium.com
The following terms and conditions apply to all online orders placed on polapremium.com.
For wholesales inquiries, please contact [email protected] to learn about wholesales terms and conditions.
For wholesales inquiries, please contact [email protected] to learn about wholesales terms and conditions.
POLAPREMIUM policies
PolaPremium is a project of the Impossible GmbH in cooperation with and supported by Polaroid Corporation. POLAROID is a trademark of Polaroid Corporation, all rights reserved, and the domain name associated with this web site is used pursuant to a license. The essence of this website is to present high quality Polaroid tools (Film, cameras, accessories and more) to the world. Celebrating the magic of analog instant photography and making these rare and limited products accessible worldwide. In order to establish a fair and transparent business relationship from the very first moment, the following terms and conditions are detailed belowSupport/Customer Service
If you need any help or have any problems that can not be solved by reading these notes, please don't hesitate to contact us directly at [email protected]. We will strive to answer all your mails within 24 hours of receipt.
Prices
"Our Prices", are displayed in EUR, USD, GBP or YEN depending on the selected region, and include the legal value added tax. If you are interested in purchasing our products in bulk quantity at wholesale prices, we would be honoured to receive your inquiries at: [email protected]
With the exception of all USA orders and all orders within the EU, all recipients of international shipments from polapremium.com are responsible for any local import duties or customs fees that may be charged. As with any international shipment, your local customs office may detain the merchandise and delay its arrival while accessing appropriate duty charges. For the USA and all EU countries we have installed a special setup allowing 2-day delivery with UPS, establishing highest quality shipment and taking care of all duties and hidden fees. So within these countries customers will never end up with higher costs than the price displayed in their order confirmation.
Availability information for the products in our shop is listed on each item's detail page. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable, or their delivery will be delayed due to any reasons.
With the exception of all USA orders and all orders within the EU, all recipients of international shipments from polapremium.com are responsible for any local import duties or customs fees that may be charged. As with any international shipment, your local customs office may detain the merchandise and delay its arrival while accessing appropriate duty charges. For the USA and all EU countries we have installed a special setup allowing 2-day delivery with UPS, establishing highest quality shipment and taking care of all duties and hidden fees. So within these countries customers will never end up with higher costs than the price displayed in their order confirmation.
Availability information for the products in our shop is listed on each item's detail page. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable, or their delivery will be delayed due to any reasons.
Buying
When you place an order to purchase a product from polapremium.com, we will send you an e-mail confirming receipt of your order and containing the details and the total value of your order. Your order represents an offer to us to purchase one or more products. We will accept this offer as soon as we send an e-mail confirmation to you including the information that we've dispatched that product (the "Dispatch Confirmation E-mail"). Any products on the same original order, which we have not confirmed in the Dispatch Confirmation E-mail, do not form part of that contract.
Payment
polapremium.com accepts the following forms of payment: Visa, Mastercard, American Express, Diners, JCB, PayPal
Please notice: We do not charge your credit card until we are ready to dispatch your order.
All transactions on polapremium.com are processed through 128-bit encryption. Your name, address, and credit card information cannot be viewed by anyone else and will be kept strictly confidential. We are a licensed corporation, and a verified PayPal account holder.
If you do not own any of the above listed credit cards or a PayPal account, please contact us directly at [email protected]. We will do our best to find a solution for every Polaroid photographer.
Please notice: We do not charge your credit card until we are ready to dispatch your order.
All transactions on polapremium.com are processed through 128-bit encryption. Your name, address, and credit card information cannot be viewed by anyone else and will be kept strictly confidential. We are a licensed corporation, and a verified PayPal account holder.
If you do not own any of the above listed credit cards or a PayPal account, please contact us directly at [email protected]. We will do our best to find a solution for every Polaroid photographer.
Shipping
If not stated otherwise, all goods are in stock and all orders placed before 15.00 cet. will be sent out the next workday.
Due to the very special setup of making a very limited quantity of selected Polaroid products accessible worldwide, many of them very sensitive to storage conditions, PolaPremium runs a high security warehouse with climate control facilities in Hungary in the heart of Europe. We did our very best to keep your shipping costs within a reasonable range, but decided to only offer traceable premium express services as all our products are highly fragile and should reach you the best and fastest way possible. Thank you for your understanding.
USA orders only containig products available in our US warehouse, will be delivered by UPS or USPS within within 2 business days.
All other orders will be shipped from our European warehouse by UPS, DHL or GLS courier within 2-6 business days. Shipping costs are as follows:
Due to the very special setup of making a very limited quantity of selected Polaroid products accessible worldwide, many of them very sensitive to storage conditions, PolaPremium runs a high security warehouse with climate control facilities in Hungary in the heart of Europe. We did our very best to keep your shipping costs within a reasonable range, but decided to only offer traceable premium express services as all our products are highly fragile and should reach you the best and fastest way possible. Thank you for your understanding.
USA orders only containig products available in our US warehouse, will be delivered by UPS or USPS within within 2 business days.
All other orders will be shipped from our European warehouse by UPS, DHL or GLS courier within 2-6 business days. Shipping costs are as follows:
EU countries: EUR 15 / GBP 14
non-EU European countries: 20 EUR
USA: 10 USD (shipped from MA, USA)
USA: 25 USD (shipped from Europe)
Japan: 3000 JPY
Rest of the World: 50 USD
non-EU European countries: 20 EUR
USA: 10 USD (shipped from MA, USA)
USA: 25 USD (shipped from Europe)
Japan: 3000 JPY
Rest of the World: 50 USD
Returns
A: Dissatisfied with the product
7-Day, "No-Questions-Asked" Refunds If you are dissatisfied with your purchase, for whatever reason, you may return it for a full refund within seven days of your receipt of the product. Unless it is defective, the item must be in unused re-saleable condition with all original packaging and documentation. You will be credited for your full purchase less our initial shipping charge. Additionally, you are responsible for the shipping costs of your return. In case of a justified complaint, we will of course refund the shipping fees on basis of the cheapest possible mode of shipment by standard post. Please contact us before returning your order and ask for your returning code.
14-Day Exchanges Following the 7-day policy as outlined above, you may exchange your item for a merchandise credit with polapremium.com within 14 days of your receipt of the product. Unless it is defective, the item must be in unused, re-saleable condition, with all original packaging and documentation. You will be credited for your full purchase, less our initial shipping charge. Additionally, you are responsible for the shipping costs of your return. In case of a justified complaint, we will of course refund the shipping fees on basis of the cheapest possible mode of shipment by standard post. Please contact us before returning your order and ask for your returning code.
Incorrect Products If you are shipped an incorrect item, polapremium.com will provide an immediate replacement with the correct item, and assume all return shipping costs.
B: Damaged goods
If an item arrives damaged, immediately contact us at [email protected] for a return authorization. We will reimburse you for return shipping charges only on items, which contain manufacturer defects, and only provided that they are returned within our 14-day window.
We are not responsible for damages caused by incorrect use, handling, or abuse of the item.
The damaged item and invoice must accompany the return in order for us to process an exchange. Please also include a note stating the product's defect.
You are responsible for initial payment of the return shipping cost. Upon receiving your returned item, polapremium.com will verify its condition and replace the item if our terms of guarantee apply. Customers are fully responsible for ensuring that the item(s) arrive back to us in the original packaging and the original condition. If your return is determined to be a result of a manufacturer defect, the appropriate shipping cost will be refunded.
+ polapremium.com warranties
Beyond our 14-day return period, polapremium.com also provides a limited warranty to ensure that our products are free of defects.
NEW PRODUCTS:Effective warranty for 12 months from date of purchase. Both the product and invoice or receipt stating the date of purchase must be returned together.
USED PRODUCTS: All the used products offered are carefully checked and therefore we are proud to sell them with an effective warranty for 6 months (if not stated different in the product description) from date of purchase. Both the product and invoice or receipt stating the date of purchase must be returned together.
The extent of warranty does not cover the removal of errors and additional expenditure, as far as they resulted from outside influences and operating errors.
ALL EXPIRED FILM is sold as seen and under exclusion of each guarantee, unless stated in the product description.
+ Manufacturer warranties
Most of the new items carried on polapremium.com offer a substantial warranty period through the manufacturer. Please read the product specifications for information on a specific item.
As with a standard return, products under warranty should be sent back to polapremium.com by following these steps:
1. Put the item(s) back in the original box, if available. The invoice or receipt must accompany the return.
2. Please contact [email protected] for a return authorization of your purchase. This is absolutely necessary for correct processing of your return.
7-Day, "No-Questions-Asked" Refunds If you are dissatisfied with your purchase, for whatever reason, you may return it for a full refund within seven days of your receipt of the product. Unless it is defective, the item must be in unused re-saleable condition with all original packaging and documentation. You will be credited for your full purchase less our initial shipping charge. Additionally, you are responsible for the shipping costs of your return. In case of a justified complaint, we will of course refund the shipping fees on basis of the cheapest possible mode of shipment by standard post. Please contact us before returning your order and ask for your returning code.
14-Day Exchanges Following the 7-day policy as outlined above, you may exchange your item for a merchandise credit with polapremium.com within 14 days of your receipt of the product. Unless it is defective, the item must be in unused, re-saleable condition, with all original packaging and documentation. You will be credited for your full purchase, less our initial shipping charge. Additionally, you are responsible for the shipping costs of your return. In case of a justified complaint, we will of course refund the shipping fees on basis of the cheapest possible mode of shipment by standard post. Please contact us before returning your order and ask for your returning code.
Incorrect Products If you are shipped an incorrect item, polapremium.com will provide an immediate replacement with the correct item, and assume all return shipping costs.
B: Damaged goods
If an item arrives damaged, immediately contact us at [email protected] for a return authorization. We will reimburse you for return shipping charges only on items, which contain manufacturer defects, and only provided that they are returned within our 14-day window.
We are not responsible for damages caused by incorrect use, handling, or abuse of the item.
The damaged item and invoice must accompany the return in order for us to process an exchange. Please also include a note stating the product's defect.
You are responsible for initial payment of the return shipping cost. Upon receiving your returned item, polapremium.com will verify its condition and replace the item if our terms of guarantee apply. Customers are fully responsible for ensuring that the item(s) arrive back to us in the original packaging and the original condition. If your return is determined to be a result of a manufacturer defect, the appropriate shipping cost will be refunded.
+ polapremium.com warranties
Beyond our 14-day return period, polapremium.com also provides a limited warranty to ensure that our products are free of defects.
NEW PRODUCTS:Effective warranty for 12 months from date of purchase. Both the product and invoice or receipt stating the date of purchase must be returned together.
USED PRODUCTS: All the used products offered are carefully checked and therefore we are proud to sell them with an effective warranty for 6 months (if not stated different in the product description) from date of purchase. Both the product and invoice or receipt stating the date of purchase must be returned together.
The extent of warranty does not cover the removal of errors and additional expenditure, as far as they resulted from outside influences and operating errors.
ALL EXPIRED FILM is sold as seen and under exclusion of each guarantee, unless stated in the product description.
+ Manufacturer warranties
Most of the new items carried on polapremium.com offer a substantial warranty period through the manufacturer. Please read the product specifications for information on a specific item.
As with a standard return, products under warranty should be sent back to polapremium.com by following these steps:
1. Put the item(s) back in the original box, if available. The invoice or receipt must accompany the return.
2. Please contact [email protected] for a return authorization of your purchase. This is absolutely necessary for correct processing of your return.
Privacy/Security
We at polapremium.com sincerely guarantee taking the highest care in protecting the privacy of our customers. Please read this privacy policy carefully, as use of our site implies its consent.
In order to provide you with the possibility to shop online at polapremium.com, we must collect your name, e-mail address, delivery address, credit card number, and credit card expiration date (if you are not paying with paypal). This information is solely used to process your orders, and will only be communicated to shippers and other third parties when necessary to complete those orders. By providing your information to polapremium.com, you consent to this disclosure, as stated, and allow us to make our services available to you.
Your personal information WILL NOT be sold, traded, rented or given away to any other firm.
Your order is processed by secure server software that encodes all the information that you input before it is sent to us. polapremium.com employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and ensure that only you and polapremium.com can view it. We also follow strict security procedures to ensure proper storage and careful disclosure of information so that nothing improper happens to your private information. Our security procedures also dictate that we may occasionally request proof of identity before we are able to disclose personal information to you.
polapremium.com uses cookies to make our services better. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as automatic login and a faster shopping process. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of polapremium.com's coolest features, and we recommend that you leave them turned on.
If you have any questions about our privacy policy, or your personal experience dealing with this web site, you can contact us at [email protected].
In order to provide you with the possibility to shop online at polapremium.com, we must collect your name, e-mail address, delivery address, credit card number, and credit card expiration date (if you are not paying with paypal). This information is solely used to process your orders, and will only be communicated to shippers and other third parties when necessary to complete those orders. By providing your information to polapremium.com, you consent to this disclosure, as stated, and allow us to make our services available to you.
Your personal information WILL NOT be sold, traded, rented or given away to any other firm.
Your order is processed by secure server software that encodes all the information that you input before it is sent to us. polapremium.com employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and ensure that only you and polapremium.com can view it. We also follow strict security procedures to ensure proper storage and careful disclosure of information so that nothing improper happens to your private information. Our security procedures also dictate that we may occasionally request proof of identity before we are able to disclose personal information to you.
polapremium.com uses cookies to make our services better. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as automatic login and a faster shopping process. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of polapremium.com's coolest features, and we recommend that you leave them turned on.
If you have any questions about our privacy policy, or your personal experience dealing with this web site, you can contact us at [email protected].
Contact
Our two most important mail addresses are:
[email protected] for all customers and wanna-be-customers, and [email protected] for the small remainder of non-polapremium-customers and non-wanna-be-customers.
[email protected] for all customers and wanna-be-customers, and [email protected] for the small remainder of non-polapremium-customers and non-wanna-be-customers.
About us
This website is a service of
Company: Impossible GmbH FN: 260762 z
Executive Director: Dr. Florian Kaps, Marwan Saba
Address: Breite Gasse 11/1/1 1070 Vienna Austria
Telephone: +43 1 890 3 190
Fax: +43 1 890 3 190 15
Email: [email protected]
Bank connection: Erste Bank iban: AT172011128432609400 bic: GIBAATWW
Tax number: 12574692
VAT registration Number (UID): ATU61598667
Company: Impossible GmbH FN: 260762 z
Executive Director: Dr. Florian Kaps, Marwan Saba
Address: Breite Gasse 11/1/1 1070 Vienna Austria
Telephone: +43 1 890 3 190
Fax: +43 1 890 3 190 15
Email: [email protected]
Bank connection: Erste Bank iban: AT172011128432609400 bic: GIBAATWW
Tax number: 12574692
VAT registration Number (UID): ATU61598667
